Privacy
Policy.
How Mentawai Connect collects and uses booking, contact and passenger information.
1. Information we collect
When you make or request a transfer, we may collect your name, WhatsApp number, email address, accommodation or camp, travel information, emergency contact, passenger numbers, baggage and surfboard information, and other details needed to coordinate the journey.
2. Passport information
For confirmed travel, we may require a clear photo or copy of the passport of each passenger where this information is needed for identification, passenger manifests, operator requirements or relevant port and maritime procedures.
3. Why we use your information
We use passenger information to process reservations, coordinate departures, prepare passenger manifests, communicate operational updates, process payments and refunds, respond to enquiries, comply with applicable transport or maritime requirements, and help manage passenger safety.
4. Sharing with vessel operators and authorities
Information necessary to operate a transfer may be shared with the vessel operator, captain or crew assigned to the journey and, where required, relevant port, maritime, immigration, safety or other competent authorities.
We do not share passport information for unrelated marketing purposes.
5. Payments
Online payments may be processed by third-party payment providers. Mentawai Connect does not need to store full payment-card details where payment is handled directly by that provider.
6. Storage and security
Mentawai Connect takes reasonable measures to protect personal information from unauthorized access, disclosure, alteration or loss.
Passport copies and other sensitive travel documents should only be stored using secure access-controlled systems.
7. Retention
Personal information should be retained only for as long as reasonably necessary for the transfer, operational records, legal obligations, dispute handling and legitimate business requirements.
Passport copies should not be kept longer than necessary for the purpose for which they were collected.
8. Your choices and requests
You may contact Mentawai Connect to ask about personal information held in relation to your booking, request correction of inaccurate information, or request deletion where retention is no longer required by law or legitimate operational needs.
9. Communications
Booking and operational messages may be sent by WhatsApp or email using the contact details supplied during booking.
These messages may include confirmations, payment requests, meeting information, weather updates, delays and cancellation information.
10. Contact
Privacy questions or requests can be sent to Mentawai Connect via WhatsApp at +62 823 6023 0229 or email at mentawaiconnect@gmail.com.